Privacy Policy

PRIVACY POLICY

Effective Date: September 15, 2026

Company: Impera Cleaning

Location: Alberta, Canada

1. Introduction

Impera cleaning (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Personal Information Protection Act (PIPA) of Alberta and applicable Canadian privacy legislation.

2. Information We Collect

We collect personal information necessary to provide our cleaning services and process transactions. The information we collect includes:

  • Personal & Contact Details: Full name, residential/service address, telephone number, and email address.

  • Service Details: Property type (house, apartment, etc.), specific service requests, and cleaning instructions.

  • Payment Information: Payment card details, billing address, and transaction history. (Payment details are processed securely through Stripe; we do not store full credit card numbers on our servers).

  • Communication Data: Inquiries, feedback, and messages sent through our website booking form, email, phone, or official social media channels (such as Facebook and Instagram).

  • Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website.

3. Methods of Collection

We collect personal information directly from you through:

  • Online booking forms on our website.

  • Direct interactions via email, phone, or messaging on social media platforms (Facebook, Instagram).

  • Payment processing interactions during the booking and checkout procedure.

4. How We Use Your Information

Your personal information is used strictly for legitimate business purposes, including:

  • Scheduling, performing, and managing residential and commercial cleaning services.

  • Processing payments, holding funds pre-service, and finalizing charges post-service via Stripe.

  • Communicating with you regarding bookings, service confirmations, updates, or customer support.

  • Improving our website functionality, services, and overall customer experience.

  • Sending promotional communications or marketing updates (only where permitted by law or with your explicit consent, which you may opt out of at any time).

5. Payment Processing & Pre-Authorization (Stripe)

All payment transactions are handled securely by our third-party payment processor, Stripe. We utilize Stripe’s hold/pre-authorization feature to reserve funds prior to service delivery, with final capture taking place after completion of the service. Your payment data is encrypted and processed in compliance with PCI-DSS standards.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

  • Third-Party Service Providers: With trusted vendors who perform services on our behalf (e.g., Stripe for payment processing, website hosting providers).

  • Legal Requirements: When required by law, subpoena, court order, or regulatory authority pursuant to Alberta PIPA.

  • Business Transfers: In connection with a merger, sale, or transfer of business assets, subject to confidentiality agreements.

7. Data Security & Storage

We implement robust administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

  • Data transmitted via our website is secured using Secure Sockets Layer (SSL) encryption.

  • Access to personal client information is restricted strictly to authorized personnel on a need-to-know basis.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, tax, or accounting requirements. Once information is no longer needed, it is securely destroyed or anonymized.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user navigation and analyze traffic. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent; however, disabling cookies may affect certain site functionalities.

10. Your Rights and Access

Under Alberta’s PIPA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Withdraw your consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).

To exercise any of these rights, please contact our Privacy Officer using the details below.

11. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Impera Cleaning

Email: info@imperacleaning.ca

Phone: 403-399-9936

Location: Alberta, Canada